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Enagic News

May 2020

Customer Advisory

May 15, 2020

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Marketing Department

  In view of the current state of COVID-19 and with the new directive of our government to impose the Modified Enhanced Community Quarantine (MECQ). Enagic will implement new guidelines to protect the safety and well-being of our employees and customers.

 

For the following reminder of our general safety and rules for the client inside the office premises.

  • Please wear proper face masks at all times. – NO FACE MASK, NO ENTRY.

  • Observe social distance of 1-metre between the client and employee.

  • Wash your hands using sanitizer and alcohol.

  • Cover your mouth when you cough and sneezing in front of our employee and marketing counter area.

 

Instructions:

  1. Date of effectivity – From May 16, 2020

  2. Office Hours– 10:00 AM to 7:00PM from Monday to Friday

 10:00 AM to 5:00PM Saturday.

  1. Transaction procedures:

    • Sales inquiries can only be accommodated thru email and telephone.

    • Cebu and Davao offices are maintaining closed. All emails will be transferred to BGC Manila office.

    • Purchase of accessories should be thru Web shop or via email and allow us 24 hours to process the orders. www.enagicph.com

    • All machine purchase (Cash, Card, E-Payment) should be emailed directly to goc.phl@enagic.co.jp for registration.

    • Please wait for marketing team to contact you for the machine pick- up/ delivery details within 48 hours.

    • Full cash payment and down payment should be deposited to our bank accounts below.

    • Below should be submitted to office once confirmed by the staff to process invoicing and releasing of machines:

  • Cash or Credit Card payment:

  1. Original Application Forms and (2) Gov’t IDS

  2. Original validated deposit slip, MOTO form or physical credit card for manual swiping.

  • E-Payment:

  1. Original Application Form & E-Payment Form

  2. Original validated deposit slip, MOTO form or physical credit card for manual swiping for the down payment.

  3. Photocopy of (2) Gov’t Ids and (3) months latest proof of billings

  4. Postdated checks

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  • Cash Payment is strictly prohibited inside the office. Cash payment should be made directly to banks.

Enagic Bank Accounts

BDO - 0082 3002 8457

Metrobank- 319 7 319 52302 9

RCBC Savings - 759 006 1314

Acct Name:  Enagic Phils Inc.

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Please do not visit us without completion of process and notice from our staffs.

 

Machine Service Department

  Instructions:

  1. Date of effectivity – May 16, 2020.

  2. Office Hour –     10:00 AM to 7:00PM from Monday to Friday.

10:00 AM to 5:00 PM Saturday

  1. Please refrain from sending machines to our CEBU & DAVAO Office instead send it directly to our Manila office: Cebu and Davao offices are maintaining closed. All emails will be transferred to BGC Manila office.

 

Enagic Philippines Inc. c/o Service Dept.

16th Floor A.T. Yuchengco Center 26th and 25th Sts, BGC, Taguig City

                       Contact No: 0917-105-0131 

  1. Cash Payment is strictly prohibited inside the office. Cash payment should be made directly to banks.

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Enagic Bank Accounts

BDO - 0082 3002 8457

Metrobank -  319 7 319 52302 9

RCBC Savings - 759 006 1314

Acct Name:  Enagic Phils Inc.

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  1. Send your validated deposit slip to service-manila@enagic.ph or to Enagic Facebook messenger;

 

For clients residing in Visayas and Mindanao area who will avail service (deep cleaning, maintenance, or extended warranty) and purchase of at least 1 High Grade Filter New/Old or F8 filter, Enagic will send the unit free of delivery charge (one way only) via AP Cargo.

 

We will announce soon for the Luzon area arrangements.

 

 

E-Payment / Collections Department

  Instructions:

  1. Date of effectivity – May 16, 2020

  2. Office Hour –     10:00 AM to 7:00PM from Monday to Friday.

10:00 AM to 5:00 PM Saturday

  1. Cash Payment is strictly prohibited inside the office. Cash payment should be made directly to banks.

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Enagic Bank Accounts

BDO - 0082 3002 8457

Metrobank -  319 7 319 52302 9

RCBC Savings - 759 006 1314

Acct Name:  Enagic Phils Inc.

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  1. Send your validated deposit slip to the following email addresses or to Enagic Facebook messenger;

collections@enagic.ph

e-payments@enagic.ph

 

  1. All E-payment inquiries and complaints should be discussed through phones only or emails.

 

  1. Certificate of Full Payment, Statement of Accounts or any documents in request will be released within 48 hours.

 

  1. All post-dated checks will be deposited as scheduled.

 

 

 

BIR / Compliance & Commissions Department

  Instructions:

We are encouraging everyone to please send your issued official receipt covering the

1st quarter of 2020 (January to March) directly to Enagic Philippines office in BGC, Taguig City via LBC Express or other couriers only.

 

Details as follows:

Enagic Philippines Inc. c/o Compliance Team

16th Floor A.T. Yuchengco Center

            26th and 25th Sts, BGC, Taguig City

We have started sending BIR Form 2307 and SOA to you and this will be completed not later than May 22nd, 2020.

For inquiries and concerns, please email us at compliance@enagic.ph

 

 

We update commission’s schedule every 2 weeks so please visit our website

www.enagic.ph for updates.

 

 

Commission inquiries can only be accommodated thru email and telephone only.

 

PENDING COMMISSION

 

RELEASE DATE - 25-May-20

OVERSEAS COMMISSION (March 24 - 27, 2020)

OVERSEAS COMMISSION (March 31, 2020)

Pay off (Feb 1-20, 2020)

Pay Off (February 1 - 20, 2020) Joint Venture

Pay Off (February 21 - 29, 2020)

UKON COMMISSION (APRIL 2020)

Pay off W/ Collection Fee (Feb 21-29, 2020)

Pay Off (February 21 - 29, 2020) joint Venture

HG FILTER COMMISSION (APRIL 2020)

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For Customer Support you may reach us at:

 

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